Refund and Cancellation Policy

Plus — US$9.99/month. Plus is a monthly subscription that renews automatically until canceled. No annual plan is currently offered, and there is no separate Plus free trial.

You may cancel Plus at any time using the subscription-management instructions available with the paid service. Cancellation stops the next renewal and normally does not end already-paid Plus access immediately. Your Plus access normally continues through the end of the current paid billing period.

PetMemorium does not provide prorated refunds or credits for unused time remaining in an already-paid subscription period, except where required by applicable law.

Nothing in this policy limits refund or cancellation rights that cannot legally be excluded.

Existing Pets are not deleted merely because Plus ends. Existing PetMemorium content remains subject to its normal product and data lifecycle. Future usage returns to Free-plan limits and applicable Free boundaries.

If a subscription payment is unsuccessful, paid access may be affected according to the billing process in use at that time.

If you believe you were charged incorrectly, charged more than once, or have another billing issue, contact support@petmemorium.com. You may also contact Support with refund questions or requests. Support will review the issue, but contacting Support does not itself guarantee a refund outside this policy or applicable law.

See our Terms of Service for the broader service and subscription terms. Our Privacy Policy explains how PetMemorium handles personal information.